Reservation Policies

Payment, Reservation and Cancellation Policies

Please review carefully our reservation, payment and cancellation policies below. For those of you who are accustomed to checking availability and booking on-line we have recently added a new on-line reservation system. You can check availability and pricing and book your vacation from the comfort of your home or on the go. For those that prefer assistance you will still be greeted by our friendly reservation team whether you call or write. Our goal is to simplify the process while ensuring you receive the same customized service you have found in the past.

For those who wish to join us for Christmas, New Years or Carnival special conditions apply. While it is possible to book one of our 7 day holiday packages on-line you may find it easier to contact us directly if you have a need for greater flexibility in planning your holidays.

Payment Policy

High and Low Season
   50% to confirm reservation
   50% two weeks in advance of arrival

Christmas, New Years, Carnival, and Special Events
   50% to confirm reservation
   50% two months in advance of arrival

Rates subject to 3% tax

All Villa prices include full buffet breakfast.

Reservation Conditions

Check in after 2::00 pm and checkout by 12:00 noon.
All reservations are tentative until confirmed by email and your payment has been processed
Payment of the balance must be received by the due date. Any reservation that does not meet this requirement may be cancelled without notice. See cancellation policy below for applicable fees.

Minimum stay four days...please contact us directly for other availability

Extra Person Charge (R$320/day adults and R$180/day children) applies for :
   VIP Villa, One Bedroom Villa and Suite...more than 2 people
   Two Bedroom Villa....more than 4 people

Children over 11 regarded as adults

Cancellation Policy

High and Low Season

More than 30 days in advance of arrival 10% cancellation fee on total value of reservation with balance (letter of credit) applied to future stay in next six months.
15-30 days in advance of arrival 20% cancellation fee on total value of the reservation with balance (letter of credit) applied to future stay in next six months.
3-14 days in advance of arrival 30% cancellation fee on total value of the reservation with balance (letter of credit) applied to future stay in next six months.
0-2 days in advance of arrival non refundable

Christmas, New Years, Carnival and Special Events

more than 60 days in advance of arrival 20% cancellation fee on total value of reservation with balance (letter of credit) applied to future stay in next six months
30-60 days in advance of arrival 30% cancellation fee on total value of reservation with balance (letter of credit) applied to future stay in next six months
0-29 days in advance of arrival non refundable

Seasons

Low Season--Carnival through December 14
High Season-- Dec 15 through Carnival, plus Holidays
Christmas, New Years and Carnival--special rates and conditions apply. Please contact us.