COVID-19 Safety Guidelines
The safety of our guests and team are always our top priority. We have taken this time to enhance our procedures so that you will be able to sit back, relax and enjoy the beauty that surrounds you. Please know that we are continually monitoring the guidelines and safety information provided by Brazilian health authorities, the World Health Organization (WHO) and the US Centers for Disease Control and Prevention (CDC). Our goal is to ensure that all precautions are taken to mitigate the transmission of COVID-19.
Whether you are in your villa, enjoying our restaurant or lounging on our beach be assured that your surroundings have received the attention they deserve. All high touch surfaces are disinfected before you arrive and after you depart. Hand sanitizers are available in all guest areas as well as your villa. Face masks are available on request and all family groups are asked to respect social distancing from others.
All of our staff have received extensive training on the guidelines provided by the health authorities as well as our own internal protocols. When staff arrive their temperature is taken and they are asked if they or anyone in their household has been exposed to anyone exhibiting the symptoms of COVID-19. All staff are asked to practice social distancing and wear face masks while at work and on breaks and to wash their hands or use hand sanitizers frequently throughout the day.
Reservations and Concierge Services
All necessary information for check in will be gathered before your arrival so that you can be escorted directly to your villa. Throughout your stay a concierge will be available at breakfast and reception to answer questions or provide any assistance you might need. For your protection and theirs they will be wearing face coverings. For checkout we offer the option of on-line checkout if you prefer.
Food and Beverage
During your stay you are welcome to order all of your meals for delivery to your room or to dine at our open air restaurant or beach. To ensure your safety all menus can be accessed via a touch-less QR code wherever you are. Chairs, tables and lounge sofas have been spaced to ensure that social distancing can be observed. All tables and surfaces are disinfected before and after your arrival and departure. Hand sanitizers are placed at convenient locations and staff will serve you wearing protective face masks and face shields.
Our Beach Area and Villas
To ensure your safety family groups are assigned a designated beach area with comfortable and shaded beach lounges and chairs. All surfaces will be disinfected throughout the day and before your return. Staff serving you on the beach will be wearing face-masks and face shields for your protection and theirs.
Our housekeepers will only enter your villa for cleaning only while you are away. They will be cleaning and disinfecting all high touch areas, replacing towels and ensuring that everything is in order for your return.
Your questions related to our COVID-19 safety guidelines and precautions are important and welcome. Please feel free to write us at email@example.com with your questions or comments.