Payment Terms and Cancellation Policies

Please review carefully our reservation, payment and cancellation policies below. For those of you who are accustomed to checking availability and booking on-line we have recently added a new on-line reservation system. You can check availability and pricing and book your vacation from the comfort of your home or on the go. For those that prefer assistance you will still be greeted by our friendly reservation team whether you call or write. Our goal is to simplify the process while ensuring you receive the same customized service you have found in the past.

For those who wish to join us for Christmas, New Years or Carnival special conditions apply. While it is possible to book one of our 7 day holiday packages on-line you may find it easier to contact us directly if you have a need for greater flexibility in planning your holidays.

Payment Policy

High and Low Season
50% to confirm the reservation
50% two weeks before arrival

Christmas, New Year, Carnival and Special Events
50% to confirm the reservation
50% two months before arrival

All taxes are already included in the rates.

Reservation Conditions

Check in is available after 2:00 pm and checkout by 12:00 noon.  

All reservations are tentative until confirmed by email and the initial deposit has been received.

Payment of the balance must be received by the due date. Any reservation that does not meet this requirement may be cancelled without notice. See cancellation policy below for applicable fees.

Rates ​​include breakfast every day.

Limited availability for stays of less than 4 nights ... please contact us directly.

Extra person:
High and Low Season
: R$ 456 per adult / day and R$242 per child / day
Christmas, New Year and Carnival : R$ 912 per adult / day and R$ 484 per child / day
Applies to:
VIP Villa, One Bedroom Villa and Suite ... more than 2 people
Two Bedroom Villa ... more than 4 people

Children over 11 years old will be considered adults.

Cancellation

High and Low Season

More than 30 days before arrival : 10% cancellation fee on total value of reservation with balance  (letter of credit) applied to future stays in the next six months.
15-30 days before arrival : 20% cancellation fee on the total value of the reservation with balance (letter of credit) applied to future stays in the next six months.
3-14 days before arrival : 30% cancellation fee on the total value of the reservation with balance (letter of credit) applied to future stays in the next six months.
0- 2 days before arrival : non refundable

Christmas, New Year, Carnival and Special Events

more than 60 days before arrival : 20% cancellation fee on the total value of the reservation with balance (letter of credit) applied to future stays in the next six months.
30 - 60 days before arrival : 30% cancellation fee on the total value of the reservation with balance (letter of credit) applied to future stays in the next six months
0 - 29 days before arrival : non-refundable

Seasons

Low - After Carnival until December 14
High - December 15 until Carnival and also holidays
Christmas, New Year, and Carnival - Special packages. Please contact us directly to check rates.