Reservation Policy

Payment, Reservation and Cancellation Policies

Please review carefully our reservation, payment and cancellation policies below. For those of you who are accustomed to checking availability and booking on-line we have recently added a new on-line reservation system. You can check availability and pricing and book your vacation from the comfort of your home or on the go. For those that prefer assistance you will still be greeted by our friendly reservation team whether you call or write. Our goal is to simplify the process while ensuring you receive the same customized service you have found in the past.

For those who wish to join us for Christmas, New Years or Carnival special conditions apply. While it is possible to book one of our 7 day holiday packages on-line you may find it easier to contact us directly if you have a need for greater flexibility in planning your holidays.

Payment Policy

High and Low Season
50% to confirm the reservation
50% two weeks before arrival

Christmas, New Year, Carnival and Special Events
50% to confirm the reservation
50% two months before arrival

Reservation Conditions

Check in is available after 2:00 pm and checkout by 12:00 noon.

All reservations are tentative until confirmed by email and the initial deposit has been received.

Payment of the balance must be received by the due date. Any reservation that does not meet this requirement may be cancelled without notice. See cancellation policy below for applicable fees.

Rates ​​include breakfast every day.

Limited availability for stays of less than 4 nights ...please contact us directly.

Extra person: charges:

      High and Low Season : R$ 456 per adult / day and R$ 242 per child / day

     Christmas, New Year and Carnival : R$ 912 per adult / day and R$ 484 per child / day

     Applies to:  

     VIP Villa, One Bedroom Villa and Suite ... more than 2 people  

     Two Bedroom Villa ... more than 4 people

Children over 11 years old will be considered adults.

Cancellation Policy

High and Low Season

      more than 30 days in advance of arrival : 10% cancellation fee on total value of reservation with balance (letter of credit) applied to future stay in next six months. 

       15-30 days in advance of arrival : 20% cancellation fee on total value of the reservation with balance (letter of credit) applied to future stay in next six months. 

         3-14 days in advance of arrival : 30% cancellation fee on total value of the reservation with balance (letter of credit) applied to future stay in next six months. 

          0-2 days in advance of arrival : non refundable 

Christmas, New Years and Carnival

      more  than  60  days  in  advance  of arrival : 20% cancellation fee on total value of reservation with balance (letter of credit) applied to future stay in next six months 

          30-60 days in advance of arrival : 30% cancellation fee on total value of reservation with balance (letter of credit) applied to future stay in next six months 

          0-29 days in advance of arrival : non refundable 

Seasons: 

  Low... after Carnival up to December 14th  

  High...December 15th up to Carnival and National Holidays

 Christmas, New Year and Carnival... Special rates apply. Please contact us directly to check rates.