Reservation, Payment and Cancellation Policies
VILLAS DE TRANCOSO
RESERVATION, PAYMENT AND CANCELLATION POLICIES
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To make a reservation you are welcome to contact us directly or use our online booking system. For those that prefer assistance, you will be greeted by our friendly reservation team whether you call or write. Our goal is to simplify the process while ensuring you receive the same customized service you have found in the past.
For those who wish to join us for Christmas, New Year or Carnival special conditions apply. While it is possible to book one of our 7-night holiday packages on-line you may find it easier to contact us directly if you have a need for greater flexibility in planning your holidays.
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RESERVATION CONDITIONS
We charge 10% service tax and 5% iss (city tax) over daily rates
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Check-in is available from 3:00 pm and check-out before 12:00 noon.
All reservations are tentative until confirmed by email and the deposit has been received.
Payment must be received at the time of booking. Any reservation that does not meet this requirement may be canceled without notice. See the cancellation policy below for applicable fees.
Breakfast included in the daily rate.
Extra-person charges 2024:
High and Low Season: R$ 726 per person/day
New Year: R$ 1,452 per person/day
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Charges apply to:
VIP Villa, One Bedroom Villas, and Suites... more than 2 people.
Two-Bedroom Villas... more than 4 people.
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PAYMENT POLICY
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High and Low Season
100% to confirm the reservation
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Christmas, New Year, Carnival and Special Events
100% to confirm the reservation
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CANCELLATION POLICY
High and Low Season
- more than 30 days in advance of arrival: 10% cancellation fee on the total value of reservation with balance (letter of credit) applied to future stay in the next six months.
- 15-30 days in advance of arrival: 20% cancellation fee on the total value of the reservation with balance (letter of credit) applied to future stay in the next six months.
- 3-14 days in advance of arrival: 30% cancellation fee on the total value of the reservation with balance (letter of credit) applied to future stay in the next six months.
- 0-2 days in advance of arrival: nonrefundable.
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Christmas, New Year, Carnival and Special Events
- more than 60 days in advance of arrival: 20% cancellation fee on the total value of reservation with balance (letter of credit) applied to future stay in the next six months
- 30-60 days in advance of arrival: 30% cancellation fee on the total value of reservation with balance (letter of credit) applied to future stay in the next six months
- 0-29 days in advance of arrival: non-refundable.
SEASONS
Low... after Carnival to December 14th
High... December 15th to Carnival and National Holidays
Christmas, New Year and Carnival...Special rates apply. Please contact us directly.