top of page

Reservation, Payment and Cancellation Policies

logo-color-black-300.png
TC-Sticker-2023_Yellow.gif

VILLAS DE TRANCOSO

RESERVATION, PAYMENT AND CANCELLATION POLICIES

To make a reservation you are welcome to contact us directly or use our online booking system. For those that prefer assistance, you will be greeted by our friendly reservation team whether you call or write. Our goal is to simplify the process while ensuring you receive the same customized service you have found in the past. 

 

For those who wish to join us for Christmas, New Year or Carnival special conditions apply. While it is possible to book one of our 7-night holiday packages on-line you may find it easier to contact us directly if you have a need for greater flexibility in planning your holidays. 

  

 

RESERVATION CONDITIONS  

 

We charge 10% service tax and 5% iss (city tax) over daily rates

Check-in is available from 3:00 pm and check-out before 12:00 noon. 

 

All reservations are tentative until confirmed by email and the deposit has been received. 

 

Payment must be received at the time of booking. Any reservation that does not meet this requirement may be canceled without notice. See the cancellation policy below for applicable fees. 

 

Breakfast included in the daily rate. 

 

Extra-person charges: 

High and Low Season: R$ 660 per person/day

New Year and Carnival: R$ 1,320 per person/day

Charges apply to:  

VIP Villa, One Bedroom Villas, and Suites... more than 2 people.

Two-Bedroom Villas... more than 4 people. 

PAYMENT POLICY

High and Low Season 

100% to confirm the reservation

Christmas, New Year, Carnival and Special Events 

100% to confirm the reservation 

CANCELLATION POLICY

 

High and Low Season 

 

- more than 30 days in advance of arrival: 10% cancellation fee on the total value of reservation with balance (letter of credit) applied to future stay in the next six months.

 

- 15-30 days in advance of arrival: 20% cancellation fee on the total value of the reservation with balance (letter of credit) applied to future stay in the next six months.

 

- 3-14 days in advance of arrival: 30% cancellation fee on the total value of the reservation with balance (letter of credit) applied to future stay in the next six months.

 

- 0-2 days in advance of arrival: nonrefundable.

Christmas, New Year, Carnival and Special Events 

 

- more than 60 days in advance of arrival: 20% cancellation fee on the total value of reservation with balance (letter of credit) applied to future stay in the next six months

 

- 30-60 days in advance of arrival: 30% cancellation fee on the total value of reservation with balance (letter of credit) applied to future stay in the next six months

 

- 0-29 days in advance of arrival: non-refundable.

 

SEASONS

 

Low... after Carnival to December 14th

High... December 15th to Carnival and National Holidays

Christmas, New Year and Carnival...Special rates apply. Please contact us directly.  

Reservation
Payment
Cancellation
Seasons
bottom of page