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Privacy Statement



At Villas de Trancoso we respect your right to privacy and are committed to handling your personal information with the utmost discretion. To ensure that your personal information is protected and handled appropriately we have prepared this Privacy Policy. 



1.Type of personal information collected: Personal information is the information related to the guest details that we request from all guests when making a hotel reservation, for example name, address, passport number, date of birth, nationality, travel plan, booking periods, e-mail address, telephone number and contact details. This personal guest information will be collected, processed and stored within our guest database in accordance to this Privacy Policy.

2. Purpose of collection: We collect personal information to communicate our news, events and promotions, including our products and services which we think may be of interest to our guests. We may also use such information for market research and quality control, as well as for statistical and analysis purposes, in order to deliver particular services or products which are in response to our guest's needs. Personal information will not be used for communication outside recognized business relationship guidelines.

3. Customer's Consent: By providing personal information in the registration process or through the online booking process, you are considered to have provided us express consent to obtain, own, use and share your personal information within our business in accordance with this Privacy Policy. This consent is given voluntarily and may be revoked by sending an e-mail  at any time to

4. Information Sharing with a to Third Party : We may share your personal information with our third party service providers in order to better serve your needs. Using contractual or other arrangements, we ensure these third parties shall protect your personal information in the same manner, with this Privacy Policy.


The term "Protected Information" refers to information that can be used to identify our guests individually. Protected Information includes but is not limited, guests' names, addresses, age, gender, method of payment information and passport/ID card number (whether in physical, electronic or other format).


How you may provide us your Protected Information

  1. By making a reservation or by using any of our services

  2. By providing it in communications regarding services such as comment cards

  3. By providing the information to us by participating in marketing initiatives

  4. By visiting our website



We collect Protected Information for three primary purposes:

1. To enhance our ability to provide first-class customer service to our guests,
2. To keep our guests informed of promotions and offers and,
3. For marketing and research purposes.


Visitors or any booking partner websites who elect to make reservations online are asked to complete a reservation profile the first time they make a reservation. When you create a reservation profile you will be asked to provide specific Protected Information, including your name, address and contact information, as well as certain guarantee and deposit information to secure your reservation, such as your credit card number. Providing your personal data for such purposes constitutes your acknowledgment and agreement to the terms and conditions contained in this privacy policy.



Secure Transactions - Villas de Trancoso website uses the SSL encryption protocol to guarantee secure transactions and complete confidentiality. Your credit card details and all the information you enter on the various forms are automatically encrypted when your data is transferred over the network using our SSL (Secure Socket Layer). SSL is the most widely used and successful secure transaction solution. The SSL encryption system automatically encrypts your data before it is transmitted over the network, and it can only be decrypted using a unique key once it has arrived on our server. If your browser supports this system, you will see a padlock or symbol in the top or bottom right hand side of your screen.


During your stay, we record your itemized spending to accurately assemble your bill, which sets out your room rate and other expenses billed to your room. We also record this information to comply with financial reporting requirements, including those imposed by our auditors and government regulators. Information particular to your stay may also be stored (i.e. health issues, payment difficulties). We may also collect certain information as required by local laws (e.g. passport number). In addition, we may retain the content of any document (including comment cards, electronic documents such as e-mails and other similar forms of communication) that you send us before, during or following your stay. This information will not be shared with any third party. 



By providing Protected Information at registration or through the online booking process or by other method as mentioned above, you are considered to have provided express consent to us to obtain, own, use and share your Protected Information in accordance with this Privacy Policy.

This consent is given voluntarily and may be revoked at any time by sending an e-mail to

Villas de Trancoso takes steps to ensure that Protected Information is kept in a secure location, to which only authorized individuals have access. 



We will only share Protected Information about you where: (a) it is required or authorized by law; (b) it is required to provide you with services you have requested in which case you will be deemed to have given your consent; (c) if your stay has been paid for by a third party we will provide billing information to the paying party;  or (d) if you have failed to pay amounts owed to us.

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